Questions? Suggestions?

We'd love to hear from you!

Please fill out the below form to email us with questions or comments. Our customer service representatives will get in contact with you as soon as possible during business hours regarding your inquiry.


If your question is in relation to your order status, all carriers are currently experiencing delays and are working to clear the backlog as soon as possible. The current tracking information is all we have access to.

International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.

Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days. They continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.

Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs.

Carriers are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking.

We want to thank you for your patience and understanding during these extraordinary times. We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment they show in continuing to deliver, connecting people has never been more important during this pandemic. 

You can track your order through the tracking page on our site, or through your postal carrier site using the postal reference.

If your tracking number starts with AUSPP, it can be tracked on the DHL eCommerce site:

Up the top right of the DHL tracking result is the postal reference which can be used to track the item in more detail on your postal carriers site in the later stages of transit.


Postal Address:

Sierra Pet Meds
PO Box 799
Redbank Plains, QLD 4301
10/23 Technology Drive
Augustine Heights QLD 4300
11 159 592 533